Dale Carnegie says You can make someone want to do what you want them to do by seeing the situation from the other person’s point of view and « arousing in the other person an eager want. » You learn how to make people like you, win people over to your way of thinking, and change people without causing offense or arousing resentment. For instance, « let the other person feel that the idea is his or hers, » and « talk about your own mistakes before criticizing the other person. » This book is all about building relationships. With good relationships; personal and business success are easy.